Shipping Policy

At Namkeen Z, we are committed to delivering fresh and authentic Indori namkeens safely to your doorstep. Please read our shipping policy carefully to understand our delivery process.

1. Order Processing

  • All orders are processed after successful payment confirmation.
  • Orders are usually prepared and dispatched within 1–3 business days.
  • Orders placed on Sundays or public holidays may be processed on the next working day.

2. Delivery Timeline

Estimated delivery time may vary depending on your location:

  • Within Madhya Pradesh: 2–4 business days
  • Other States Across India: 3–7 business days

Delivery timelines are approximate and may vary due to courier availability, weather conditions, festivals, or unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

We may also offer:

  • Free shipping on selected products or order values
  • Promotional delivery offers during special campaigns

4. Packaging & Safety

All products are packed using hygienic and secure packaging methods to maintain:

  • Freshness
  • Taste
  • Product safety during transit

We take special care to ensure products reach customers in the best possible condition.

5. Order Tracking

Once your order is shipped, tracking details may be shared through:

  • SMS
  • WhatsApp
  • Email

Customers can use the tracking information to monitor delivery status.

6. Delivery Delays

While we aim for timely delivery, delays may occur due to:

  • Courier partner issues
  • Weather conditions
  • Remote location access
  • High order volumes during festivals or sales

Namkeen Z will not be responsible for delays caused by third-party logistics providers.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping details.

Namkeen Z shall not be liable for failed deliveries caused by:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable during delivery attempts

Additional shipping charges may apply for re-dispatch requests.

8. Damaged or Open Packages

If your package appears damaged, tampered with, or open at the time of delivery, please:

  • Do not accept the package if possible
  • Take photos/videos immediately
  • Contact our support team within 24 hours

9. Service Availability

Currently, we offer delivery across most locations in India. However, delivery service may not be available in certain remote areas.

10. Contact Us

For shipping-related support or queries, contact us:

Namkeen Z
📍 169/5, N.D. Colony, Near Industries Area, Indore (MP)
📞 9203675318
📧 info@namkeenz.com