Return & Refund Policy

At Namkeen Z, customer satisfaction is very important to us. We ensure that every product is packed carefully and delivered with proper quality checks. Since our products are food items, please read our return and refund policy carefully before placing an order.

1. Returns Policy

Due to the nature of edible products, we generally do not accept returns once the order has been delivered.

However, returns or replacements may be considered only in the following cases:

  • Wrong product delivered
  • Product received in damaged condition
  • Package received open or tampered
  • Expired product delivered

To request a return or replacement, customers must contact us within 24 hours of delivery with proper photos or videos as proof.

2. Refund Eligibility

Refunds may be approved only after verification by our support team.

Eligible situations may include:

  • Order not delivered due to our issue
  • Damaged or incorrect product received
  • Payment deducted but order not confirmed

3. Non-Refundable Situations

Refunds will not be applicable in the following cases:

  • Taste preference or personal liking issues
  • Delay caused by courier or unavoidable circumstances
  • Incorrect address or contact details provided by customer
  • Product opened, consumed, or partially used
  • Return request raised after 24 hours of delivery

4. Replacement Policy

If eligible, we may offer:

  • Product replacement, or
  • Store credit, or
  • Refund to the original payment method

The final decision will depend on product verification and issue assessment.

5. Refund Processing Time

Approved refunds are usually processed within 5–7 business days to the original payment method.

Bank or payment gateway processing time may vary.

6. Cancellation Policy

Orders can only be cancelled before dispatch.
Once the order has been shipped, cancellation requests may not be accepted.

7. Contact Us

For return, refund, or cancellation related support, please contact:

Namkeen Z
📍 169/5, N.D. Colony, Near Industries Area, Indore (MP)
📞 9203675318
📧 info@namkeenz.com